Terms & Conditions

Last Updated: September 12, 2025

Introduction

These Terms and Conditions govern your use of our website and gaming services. By accessing or using our platform, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any modifications constitutes acceptance of the updated Terms.

These Terms should be read in conjunction with our Privacy Policy and Cookie Policy, which form part of your agreement with us.

Eligibility and Account Requirements

Age Requirements

You must be at least 18 years of age to create an account and use our gaming services. By registering, you confirm that you meet this age requirement and that all information provided during registration is accurate and complete.

We implement strict age verification procedures and reserve the right to request additional documentation to verify your age at any time. Failure to provide satisfactory proof of age will result in account suspension or closure.

Geographic Restrictions

Our services are available to residents of jurisdictions where online gaming is legal and regulated. You are responsible for ensuring that your use of our services complies with all applicable local laws and regulations.

We reserve the right to restrict access from certain jurisdictions and may block accounts from restricted territories without notice. It is your responsibility to verify the legality of online gaming in your location before using our services.

Account Registration

To access our gaming services, you must:

  • Provide accurate, current, and complete information during registration
  • Maintain one account only (duplicate accounts are prohibited)
  • Keep your login credentials secure and confidential
  • Notify us immediately of any unauthorized account access
  • Update your account information promptly when changes occur

You are fully responsible for all activities that occur under your account, regardless of whether authorized by you.

Gaming Rules and Conduct

Game Integrity

All games on our platform utilize certified random number generators and physics engines to ensure fair and unbiased outcomes. Game results are determined by mathematical algorithms and cannot be influenced by external factors.

We employ sophisticated monitoring systems to detect any attempts to manipulate game outcomes or exploit system vulnerabilities. Any suspected fraudulent activity will result in immediate account suspension and potential legal action.

Prohibited Activities

Users are strictly prohibited from:

  • Using automated software, bots, or scripts to play games
  • Attempting to manipulate or interfere with game operations
  • Colluding with other players to gain unfair advantages
  • Exploiting software vulnerabilities or system errors
  • Using multiple accounts to circumvent betting limits or restrictions
  • Engaging in money laundering or other illegal financial activities
  • Sharing account access with third parties
  • Reverse engineering or attempting to copy our software

Violation of these prohibitions may result in account closure, forfeiture of funds, and legal action.

Responsible Gaming

We are committed to promoting responsible gaming practices and providing tools to help users maintain control over their gaming activities. Available tools include:

  • Deposit limits (daily, weekly, monthly)
  • Session time limits and reminders
  • Self-exclusion options (temporary and permanent)
  • Reality checks and cooling-off periods
  • Access to professional support resources

Users experiencing gambling-related problems should contact our support team or seek help from professional organizations such as GamCare or Gamblers Anonymous.

Financial Terms

Deposits and Payments

All deposits are processed through secure, licensed payment providers. We accept various payment methods, including credit/debit cards and electronic wallets. You must use payment methods registered in your own name.

Minimum and maximum deposit limits apply and are clearly displayed on our platform. Processing times may vary depending on the chosen payment method. We reserve the right to request additional verification for large deposits or suspicious transactions.

Withdrawals

Withdrawal requests are subject to verification procedures, including identity confirmation and source of funds verification. Processing times vary by payment method but typically range from 24 hours to 5 business days.

Withdrawal limits may apply, and we reserve the right to impose reasonable limits based on account verification level, gaming history, and regulatory requirements. All withdrawals must be made to payment methods verified to belong to the account holder.

Currency and Exchange Rates

All transactions are processed in British Pounds (GBP) unless otherwise specified. Deposits made in other currencies will be converted at prevailing exchange rates, and conversion fees may apply.

Exchange rate fluctuations are beyond our control, and you accept the risk of currency conversion losses. We do not guarantee specific exchange rates and use rates provided by our payment processors.

Fees and Charges

We do not charge fees for deposits or withdrawals, though third-party payment providers may impose their own charges. Any applicable fees will be clearly disclosed before transaction completion.

In cases of chargebacks or disputed payments, administrative fees may be charged to cover processing costs and potential losses.

Intellectual Property Rights

Our Rights

All content on our platform, including games, software, graphics, text, logos, and trademarks, is protected by intellectual property laws and belongs to us or our licensors. This includes:

  • Game software and physics engines
  • Visual designs and animations
  • Audio effects and music
  • Website content and layout
  • Trademarks and brand elements

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal entertainment purposes only. This license does not permit:

  • Commercial use of our content
  • Reproduction or distribution of our materials
  • Creating derivative works based on our content
  • Reverse engineering our software
  • Using our intellectual property for competing services

User-Generated Content

Any content you submit through our platform (reviews, comments, feedback) becomes our property and may be used for promotional or operational purposes. You warrant that such content does not infringe third-party rights and grant us perpetual rights to use it.

Privacy and Data Protection

We collect, process, and store personal data in accordance with our Privacy Policy and applicable data protection laws, including UK GDPR. By using our services, you consent to our data processing practices as described in our Privacy Policy.

Key privacy principles include:

  • Collecting only necessary information for service provision
  • Implementing appropriate security measures
  • Respecting your rights regarding personal data
  • Providing transparency about data usage
  • Ensuring lawful basis for all processing activities

Limitations of Liability

Service Availability

While we strive to maintain continuous service availability, we cannot guarantee uninterrupted access to our platform. Scheduled maintenance, technical issues, or external factors may cause temporary service disruptions.

We are not liable for losses resulting from service unavailability, including missed gaming opportunities or interrupted sessions. Users should be aware that internet-based services carry inherent availability risks.

Game Results and Disputes

All game results are final and determined by certified random number generators. We maintain comprehensive logs of all gaming activity for dispute resolution purposes.

Disputes regarding game outcomes must be reported within 30 days of the questioned session. We will investigate all legitimate disputes but are not liable for losses resulting from user error, system malfunctions clearly disclosed, or external factors beyond our control.

Maximum Liability

Our total liability to you for any claims arising from your use of our services is limited to the amount of deposits made to your account in the 12 months preceding the claim, up to a maximum of £10,000.

We exclude liability for indirect, consequential, or punitive damages, including lost profits, business interruption, or reputational harm, except where prohibited by law.

Third-Party Services

We use various third-party services for payment processing, identity verification, and other functions. While we select reputable providers, we are not liable for their actions, errors, or service failures.

Users interact with third-party services at their own risk and subject to those providers’ terms and conditions.

Account Closure and Suspension

Voluntary Closure

You may close your account at any time by contacting our support team. Upon closure, all remaining funds will be returned after deducting any outstanding obligations or charges.

Self-exclusion requests are processed immediately and cannot be reversed during the specified exclusion period. We strongly encourage users experiencing gambling problems to utilize self-exclusion tools.

Involuntary Closure

We reserve the right to suspend or close accounts without notice for:

  • Violation of these Terms and Conditions
  • Fraudulent or suspicious activity
  • Failure to provide required verification documents
  • Breach of responsible gaming policies
  • Legal or regulatory requirements
  • Abuse of staff or other users

Upon involuntary closure, we may withhold funds pending investigation and retain necessary records for regulatory compliance.

Post-Closure Obligations

Account closure does not absolve either party of obligations incurred before closure. We may retain certain information as required by law and continue to enforce applicable terms regarding intellectual property, confidentiality, and dispute resolution.

Dispute Resolution

Internal Complaints Process

We maintain a formal complaints procedure for resolving disputes. Complaints should be submitted in writing to our support team, including:

  • Detailed description of the issue
  • Account information and relevant dates
  • Supporting documentation or evidence
  • Desired resolution outcome

We aim to acknowledge complaints within 48 hours and provide resolution within 15 business days.

Alternative Dispute Resolution

If internal resolution is unsuccessful, disputes may be referred to independent Alternative Dispute Resolution (ADR) services. We participate in recognized ADR schemes and will provide details upon request.

ADR proceedings are conducted according to the chosen service’s rules and procedures. Both parties are bound by ADR decisions unless appealed through appropriate legal channels.

Legal Jurisdiction

These Terms are governed by English law, and any legal disputes will be subject to the exclusive jurisdiction of English courts. This choice of law and jurisdiction applies regardless of your location or the location where disputes arise.

Regulatory Compliance

Gaming License

Our operations are conducted under appropriate gaming licenses and regulatory oversight. We comply with all applicable gaming laws, anti-money laundering regulations, and consumer protection requirements.

Regulatory authorities may request information about user accounts and gaming activity. We cooperate fully with legitimate regulatory inquiries and legal investigations.

Reporting Obligations

We maintain comprehensive records of gaming transactions and user activities as required by law. Suspicious activities may be reported to relevant authorities, including law enforcement and financial intelligence units.

Users should be aware that certain transactions and behaviors trigger mandatory reporting obligations that we cannot disclose in advance.

Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

  • Natural disasters and extreme weather events
  • Government actions, regulations, or legal changes
  • Internet infrastructure failures or cyber attacks
  • Labor disputes and industrial action
  • Equipment failures and technical emergencies
  • Pandemics or public health emergencies

During force majeure events, we will make reasonable efforts to restore normal service and minimize user impact.

Severability and Waiver

If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full effect. Invalid provisions will be modified to the minimum extent necessary to make them enforceable while preserving their intended purpose.

Our failure to enforce any term or condition does not constitute a waiver of our right to enforce it in the future. All waivers must be in writing and signed by authorized representatives.

Contact Information

For questions about these Terms and Conditions, disputes, or general inquiries, please contact us:

Email: [email protected]
Postal Address: 42 Moorgate London EC2R 6EL United Kingdom
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM GMT

We aim to respond to all inquiries within 48 hours during business days. For urgent matters requiring immediate attention, please clearly mark your communication as “URGENT” in the subject line.